Helenhalong Hotel 

Check-in Information

Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Check-in Instructions

There is no front desk at this property. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation. This property will place a credit card authorization for 50% of total amount for any bookings where payment for the stay will be made on site instead of at the time of booking.

Mandatory Fees

You'll be asked to pay the following charges at the property: Deposit is payable by bank transfer and is due within 72 hours of booking the reservation. We have included all charges provided to us by the property.

Optional Fees

Fee for in-room wireless Internet: VND 500000 per stay (rates may vary) Fee for wireless Internet in public areas: VND 500000 per stay (rates may vary) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Important Notes

This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.