The Tray Hotel Hai Phong 

Check-in Information

Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards, debit cards, and cashNoise-free guestrooms cannot be guaranteedSafety features at this property include a fire extinguisherThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Outside food is not permitted on the premises.

Special Check-in Instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in. Information provided by the property may be translated using automated translation tools.

Mandatory Fees

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Optional Fees

Fee for buffet breakfast: approximately VND 300000 for adults and VND 300000 for childrenCredit card charges are subject to a surcharge of 2 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Important Notes

Pool access available from 6:30 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. Parking height restrictions apply. At check-in, guests must provide a negative PCR COVID-19 test result.The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.