Kimpton EL CASTELAR POLANCO by IHG 

Check-in Information

Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationGuests must contact this property in advance to reserve cribs/infant beds and rollaway/extra bedsThis property accepts credit cards, debit cards, mobile payments, and cashMobile payment options include: Google Pay and Apple PayThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Onsite parties or group events are strictly prohibitedThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Check-in Instructions

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Mandatory Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MXN 6000 per accommodation, per day We have included all charges provided to us by the property.

Optional Fees

Fee for local cuisine breakfast: approximately MXN 500 to 800 for adults, and MXN 500 to 500 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Important Notes

Pool access available from 9:00 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Set meals are served in guestrooms only (no menus or public dining). Guests can access their rooms with a mobile device.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).